GreenWay Infrastructure s.r.o., Šustekova 49, 851 04 Bratislava

Rechargeable RFID (radio frequency identification) card / key ring (from 10.06.2019 you have the possibility to choose a card or key ring when registering) is used to start and stop charging. It allows you to start charging on our and partner charging stations as well as on the chargers of our roaming partners. It is not used for payment (you will be billed at the end of the month for charging). Each card / key ring has its own identification number, so that you are accurately identified at the charger and in case of loss.

Next questions from this topic

What should I do if the charger does not identify my card?

You can also use the Driver Zone to start charging. Should you need us, you can always contact our 24/7 technical support by calling +421 233 056 236

How much does the RFID card cost?

When you register with the GreenWay network, the issuance and dispatch of your first RFID card is free of charge to you. We charge 5,-€ to issue another or duplicate card in the event of loss or destruction.

Can I start charging without a card / key ring?

Yes. Charging can also be started using the Driver Zone. To do this log in to the Driver Zone, search for the correct location and after selecting the correct cable, plug it into the vehicle’s connector and start charging by selecting the “Start charging” button.

Can I lend my card to somebody else to use?

It is your card and you are responsible for it. The bill for all chargings sessions under your card will be contained within your invoice.

If I own more than one electric vehicle, do I need a separate charging card for each of them?

Not necessarily. The card is bound to a person, not to a vehicle. You can use one card to charge multiple vehicles. If you wish to get a separate card for each vehicle, please follow the instructions here (link).

What can I do if I lost / destroyed my GreenWay card?

Remember to take care of your card, as it costs 5-€ to issue a duplicate. However, if you have lost your card, please contact the Customer Service Office (tel. +421 2 330 56 236) or email us at [email protected]

How do I get additional RFID cards?

If your card is lost or stolen, please report it to us so we can deactivate it. We can mail you a replacement card for 5 €. If you would like a new card for a new user billed to your existing invoice, such as an employee of a company account, you can register another driver under your account, and that user will receive a card. If you would like a new card for a new user on a different invoice, you must create a new user account in the Client Zone.

What should I do if I have not received the card for too long after registration?

Please contact our Customer Service Office (tel. +421 2 330 56 236) or email us ([email protected]). We can send the card again in this situation.

How are RFID cards sent and when will I get it?

We send RFID cards via priority mail within 3 business days of registering. Delivery of the parcel may take a few days, or longer if you live abroad.

If you do not receive the card in a reasonable amount of time please contact our Customer Service Office (tel. +421 2 330 56 236) or email us ([email protected]) and we will resolve the situation together.