We send RFID cards via priority mail within 3 business days of registering. Delivery of the parcel may take a few days, or longer if you live abroad.
If you do not receive the card in a reasonable amount of time please contact our Customer Service Office (tel. +421 2 330 56 236) or email us ([email protected]) and we will resolve the situation together.
Next questions from this topic
What is the RFID card/key ring?
What should I do if the charger does not identify my card?
How much does the RFID card cost?
When you register with the GreenWay network, the issuance and dispatch of your first RFID card is free of charge to you. We charge 5,-€ to issue another or duplicate card in the event of loss or destruction.
Can I start charging without a card / key ring?
Can I lend my card to somebody else to use?
It is your card and you are responsible for it. The bill for all chargings sessions under your card will be contained within your invoice.
If I own more than one electric vehicle, do I need a separate charging card for each of them?
Not necessarily. The card is bound to a person, not to a vehicle. You can use one card to charge multiple vehicles. If you wish to get a separate card for each vehicle, please follow the instructions here (link).