Changes post 30.10.19
Should I use the Driver Zone or Mobile App?
I am a GreenWay customer, but I do not remember my login information. What should I do?
How do I start charging via the mobile app?
Which pricing program is right for me?
Why should I give my vehicle details?
Why do I have to confirm my data?
Why do I have to provide my credit card?
How do I complete the update of my account?
What should I do if I don't want a new pricing program?
When is the last day I can charge under my “old” Energy / ONE program?
When do new pricing programs / new services become effective?
Why should I confirm changes to my account, why are those changes necessary?
Where can I buy a charging station?
What is an electric vehicle?
Simply put, an electric vehicle is one that is powered by an electric motor instead of an internal combustion engine. The vehicle runs on electric energy, just like any of your devices, and contains a battery within the vehicle to store energy. Batteries within the vehicles are powered by DC or AC currents and convert that electrical energy into mechanical energy, to power the vehicle. These motors are also capable of working in reverse, to say capture energy from braking and “regenerate” the battery, one of the great benefits of EV.
What is the range of my EV?
The range of your EV is determined mainly by the size of the battery in your vehicle. Batteries now commonly have capacities over 200 km.
Other factors include the outside temperature (cold temperatures = less range because the battery is using energy to warm the vehicle and itself) and your personal driving style (going over 90km/hr depletes the battery more quickly)
EVs also have the capacity to ADD capacity back to the battery when braking or going downhill. This is especially useful in places with lots of stops like urban areas, where with lots of braking EVs can maintain their battery capacity for a long time.
Are electric vehicles better for the environment?
Yes! Electric vehicles have many environmental and health benefits over combustion engine vehicles, especially over the whole life cycle:
- They do not require fossil fuels to be extracted from the ground or burned for fuel
- They have no tailpipes, and so do not produce any tailpipe emissions, thus greatly benefiting air quality and reducing air pollution, currently ranked as the most deadly environmental health threat in Europe
- By deriving their energy from electricity EVs can be powered by clean energy sources. This will increasingly be the case as more and more energy is produced from non-carbon sources
- Even when that energy comes from sources such as coal, over its lifetime the EV produces less emissions than the ICE vehicle because that energy mix will change, whereas in an ICE vehicle, it can only ever be provided by gasoline
- It is of course important to know where the electric energy comes from and that is country specific. In Slovakia, 80% of electric energy is nuclear. In Poland, where most of the electric energy still comes from coal (one of the dirtiest sources), the electric vehicles produce still about 25% less CO2 than vehicles powered by fossil fuels. In Sweden, where the energy comes from “clean sources” it is about 85 % less.
- As ICE vehicles are sold and resold and their parts, especially catalytic converters, degrade and become unable to filter the pollutants the vehicles emit increasingly dirty emissions
- Electric vehicles are quiet, and so do not contribute to noise pollution.
- Electric vehicles onboard batteries, and batteries in charging infrastructure are critical pieces of the transition to a new, cleaner energy system based on renewables, storage, flexibility, and distributed prosumers.
What is the difference between a fully electric car and a plug-in hybrid and hybrid ?
Fully electric vehicles (also called battery electric or plug in electric) use only electricity, generally stored in batteries, to power their propulsion. This means that they also include a plug to charge, just like a computer. These can be charged from a home socket, or specialized EV charging stations, with different power outputs.
Hybrid vehicles have both a combustion engine and an electric motor and use both to power their movement. Traditional hybrids use electric power when driving slowly, but then revert to combustion engine power when the energy needs grow. When maximum power is required, hybrid vehicles will use both drivetrains simultaneously. They receive their external power from the gas pump and charge their onboard battery internally. Plug in hybrids use electric power primarily, and draw upon the combustion engine for added power and range extension. As the name states, they have a plug and socket to connect to an external power source and be charged.
What type of after sales maintenance do EVs require?
EVs have many fewer mechanical parts than combustion engine vehicles and so are far more efficient and require much less maintenance than combustion engine vehicles. Of course some maintenance is required for parts like windshield wipers, winter wheels, and the pollen filter. However, most of the big maintenance costs associated with an ICE vehicle are not required for an EV, such as: oil exchange, brake pads, and emission control devices. Some parts like catalyzer or particulate filter you will never need to exchange again. In addition, the insurance is lower for EVs.
What are the different connector types?
The main types of connectors used by electric vehicles are CHAdeMO, Combo-Type 2 (CCS) and Type 2. GreenWay fast chargers are equipped with all three types of plugs. Our AC chargers and those of our partners are mostly Type 2.
CHAdeMO – direct current charging, up to 62,5 kW. The battery can be charged from empty to 80 % in 30 minutes.
Type 2 (“Mennekes”) – fast charging plug, charging with alternating current, with charging capacity from 3,7 to 43,5 kW. As of 2017, Type 2 is a standard plug for all manufacturers in EU.
Combo-Type 2 (CCS) – Enables both AC and DC charging. Two plugs with direct current are added to Mennekes with alternating current.
ypes of connectors used by electric vehicles are CHAdeMO, Combo-Type 2 (CCS) and Type 2. GreenWay fast chargers are equipped with all three types of plugs. Our AC chargers and those of our partners are mostly Type 2.
How do I know which connector type to use?
Using GreenWay chargers
What is the GreenWay network?
How can I start using GreenWay charging stations?
How do I start and stop charging?
Where and how can I find information about GreenWay chargers?
What time of day are GreenWay chargers available?
Do I pay to park while charging?
How can I stop charging in an emergency?
In emergency situations, you can stop charging immediately by pushing the red emergency button located under the display screen of each charger. However, remember – use it only in health or life threatening situations! It is not to be used to stop the charging process. Whenever you use Emergency button please notify our Hotline immediately
Registration in the GreenWay network
How do I become a member of GreenWay?
I don’t live in Slovakia. Can I still register?
Can a company register and join GreenWay?
Yes. On the registration form select the option “Legal entity or self-employed person”.
How can I change or correct my registration details?
My car model is not among the options in the registration form, how can I register?
This is not a problem. If your model is not on the list in the forms, please select the “ My electric vehicle is not in the list” option and fill in the field according to your car.
Must I provide my car registration number to register?
Using the GreenWay RFID card
What is the RFID card/key ring?
What should I do if the charger does not identify my card?
How much does the RFID card cost?
When you register with the GreenWay network, the issuance and dispatch of your first RFID card is free of charge to you. We charge 5,-€ to issue another or duplicate card in the event of loss or destruction.
Can I start charging without a card / key ring?
Can I lend my card to somebody else to use?
It is your card and you are responsible for it. The bill for all chargings sessions under your card will be contained within your invoice.
If I own more than one electric vehicle, do I need a separate charging card for each of them?
Not necessarily. The card is bound to a person, not to a vehicle. You can use one card to charge multiple vehicles. If you wish to get a separate card for each vehicle, please follow the instructions here (link).
What can I do if I lost / destroyed my GreenWay card?
How do I get additional RFID cards?
What should I do if I have not received the card for too long after registration?
How are RFID cards sent and when will I get it?
We send RFID cards via priority mail within 3 business days of registering. Delivery of the parcel may take a few days, or longer if you live abroad.
If you do not receive the card in a reasonable amount of time please contact our Customer Service Office (tel. +421 2 330 56 236) or email us ([email protected]) and we will resolve the situation together.
Using the Driver and Client Zone
What is the difference between the Driver Zone and the Client zone?
How can I log in to the Driver Zone and Client Zone?
What can I do using the Client Zone?
On the Client Zone you can:
- Get important updates from GreenWay about charging stations & network status
- Review and update your data and the data of your car
- Review all invoiced charging sessions & billing history
What can I do using the Driver Zone?
On the Driver Zone you can:
- Find charging stations on the map (and navigate to them from your location)
- Check available chargers and cables
- Start and stop charging of the car
- Check the car’s charge status
What should I do if I do not remember the password for the Driver Zone and the Client Zone?
After entering the Driver Zone or the Client Zone, select the “I forgot my password” option. After entering your e-mail address, you will receive a message within a few minutes that will allow you to create a new password. If you do not remember your login e-mail, you can contact us on tel. +421 2 330 56 236 or email us at [email protected] and we can help you get a new one
What do the colors on the map in the Driver Zone mean?
- Green means free, available cable or charger.
- Blue means that the cable or the entire station is busy.
- Damaged stations are marked in red.
- Gray stations means that we have no communication with that station and so are uncertain of the status.
- Yellow means that the location where the charger is located is closed.
Prices and billing for services
Is there a charge for changing programs?
When does the activation of the new monthly program take effect?
What is the price of charging at GreenWay stations?
In program ONE the price depends mostly on the charging time. By DC recharging you pay an access fee of 5,-€ for each 45 minute period + recharging rate 0,13€ for minute. With AC recharging you pay an access fee of 1,-€ for each 90 minute period of recharging and a recharging rate of 0,04€ if ≤ 11 kW or 0,08€ if > 11 kW.
In program ENERGIA the price depends mostly on amount of energy consumed. With DC recharging you pay 0,45€ for 1kWh. If the recharging session lasts longer than 45 minutes there is a fee of 0,10€ for every outstanding minute. With AC recharging you pay 0,30€ for 1 kWh. If the recharging session lasts longer than 180 minutes there is a fee 0,10€ for every outstanding minute.
How do I pay for the charging?
Where can I view my charging history?
What should I do to change the program I use?
What does "Roam like at home" mean?
What is roaming and how does it work?
Where can I find available chargers of roaming partners?
What are the roaming prices and how are they billed?
Can I use roaming services without my charging card?
No. Roaming services can be used only with your GreenWay charging card.
How do I track my charging progress?
What connectors are used on GreenWay stations?
What is the charging power at GreenWay stations?
How long does it take to charge the car on GreenWay chargers?
Typically, recharging up to 80% of the battery capacity of a car such as the Nissan Leaf DC with a power of up to 50 kW takes up to 30 minutes. However, in reality the charging time depends on many factors and it is difficult to clearly determine the time needed to complete it. These factors include, first of all, the selected type of charging (DC or alternating AC), battery capacity, state of charge, ambient temperature and whether another car is charging at the same time.
What determines the maximum charging power at GreenWay stations?
The maximum charging power depends on many factors. These include: power capacity of the electrical lines in that location, the car’s own technical capabilities, battery charge (the higher it is, the lower the charging power), the ambient temperature (in case of negative temperatures the charging power is lower) and number of vehicles being charged simultaneously at that location.
Can I charge my car during rain / snow and during a storm?
Yes, charging is possible even in wet, unfavorable weather conditions. Our chargers are equipped with safety features to protect you in foul weather.
What should I do if my plug does not match any cable in a GreenWay chargers? Is it possible to buy an adapter?
Yes, you can buy an adapter, but we do not sell them. We strongly encourage you to purchase an official adapter from your OEM or dealer. If you have any questions about compatability call us directly at +421 233 056 236
Can I control the state of charge of my car?
Why does the charging power drop while charging my car?
The charging power decreases as the battery charge increases (ie, as your battery gets fuller, the charging speed slows down, so filling the last 20% takes a lot longer than the first 20%) . When charging more than 80% of the battery capacity, the pace and charging power slows down. The battery management system slows down the charge towards the end to not overload or overheat the battery.
Does the connector disconnect automatically after charging the car?
Does the ambient temperature affect the charging speed and power?
Yes, lower temperatures reduce the charging speed & power.
What hours does the Customer Service Office work and how can I contact him?
The technical hotline is open 24 hours a day, 7 days a week. This is designed primarily for drivers who need assistance or have a problem trying to charge.
The Customer Service Office is available on business days from Monday to Friday from 9:00 – 17:00. You can call (+421 2 330 56 236). You can also write us an email at [email protected] or fill out the contact form on the website.
The charger is not responding - What should I do?
What should I do if the parking space next to the charger is occupied by a non-electric vehicle?
Parking spaces for electric vehicles are reserved for electric vehicles. In public parking areas there can be enforced by the police, and you can call them if a non-EV is in the space. In some cases the parking is managed by a private property owner and you can contact them
Buying a charger
I would like to have a charger on my property/for my business, what should I do?
What type of chargers does GreenWay sell?
We offer a range of AC and DC chargers for a variety of needs and use cases such as restaurants, hotels, and cafes, construction and real estate, parking lots, shopping malls and highways motorways, and rest stops. You can find our charger offers, with their descriptions, on our webpage here. We also offer accessories like cables, and can operate the charger for you.
Can GreenWay also operate my charger for me?
Yes. GreenWay offers a full suite of services to help you maximize the value of your new investment and even generate revenue from it if you want. We operate a robust set of backend programs and applications to control and monitor energy and billing. We are able to provide these services and our expertise to our clients and partners. We can help you with everything from choosing the charger, delivering and installing it connecting it to the GreenWay network so that it will be visible to the EV driving public, operation, billing services, monitoring and maintenance of the charger.