General Questions

View Topic

What is an electric vehicle?

Simply put, an electric vehicle is one that is powered by an electric motor instead of an internal combustion engine. The vehicle runs on electric energy, just like any of your devices, and contains a battery within the vehicle to store energy. Batteries within the vehicles are powered by DC or AC currents and convert that electrical energy into mechanical energy, to power the vehicle. These motors are also capable of working in reverse, to say capture energy from braking and “regenerate” the battery, one of the great benefits of EV.

What is the range of my EV?

The range of your EV is determined mainly by the size of the battery in your vehicle. Batteries now commonly have capacities over 200 km.

Other factors include the outside temperature (cold temperatures = less range because the battery is using energy to warm the vehicle and itself) and your personal driving style (going over 90km/hr depletes the battery more quickly)

EVs also have the capacity to ADD capacity back to the battery when braking or going downhill. This is especially useful in places with lots of stops like urban areas, where with lots of braking EVs can maintain their battery capacity for a long time.

Are electric vehicles better for the environment?

Yes! Electric vehicles have many environmental and health benefits over combustion engine vehicles, especially over the whole life cycle:

  • They do not require fossil fuels to be extracted from the ground or burned for fuel
  • They have no tailpipes, and so do not produce any tailpipe emissions, thus greatly benefiting air quality and reducing air pollution, currently ranked as the most deadly environmental health threat in Europe
  • By deriving their energy from electricity EVs can be powered by clean energy sources. This will increasingly be the case as more and more energy is produced from non-carbon sources
  • Even when that energy comes from sources such as coal, over its lifetime the EV produces less emissions than the ICE vehicle because that energy mix will change, whereas in an ICE vehicle, it can only ever be provided by gasoline
    • It is of course important to know where the electric energy comes from and that is country specific. In Slovakia, 80% of electric energy is nuclear. In Poland, where most of the electric energy still comes from coal (one of the dirtiest sources), the electric vehicles produce still about 25% less CO2 than vehicles powered by fossil fuels. In Sweden, where the energy comes from “clean sources” it is about 85 % less.  
  • As ICE vehicles are sold and resold and their parts, especially catalytic converters, degrade and become unable to filter the pollutants the vehicles emit increasingly dirty emissions
  • Electric vehicles are quiet, and so do not contribute to noise pollution.
  • Electric vehicles onboard batteries, and batteries in charging infrastructure are critical pieces of the transition to a new, cleaner energy system based on renewables, storage, flexibility, and distributed prosumers.

What is the difference between a fully electric car and a plug-in hybrid and hybrid ?

Fully electric vehicles (also called battery electric or plug in electric) use only electricity, generally stored in batteries, to power their propulsion. This means that they also include a plug to charge, just like a computer. These can be charged from a home socket, or specialized EV charging stations, with different power outputs.

Hybrid vehicles have both a combustion engine and an electric motor and use both to power their movement. Traditional hybrids use electric power when driving slowly, but then revert to combustion engine power when the energy needs grow. When maximum power is required, hybrid vehicles will use both drivetrains simultaneously. They receive their external power from the gas pump and charge their onboard battery internally. Plug in hybrids use electric power primarily, and draw upon the combustion engine for added power and range extension. As the name states, they have a plug and socket to connect to an external power source and be charged.

What are the different connector types?

The main types of connectors used by electric vehicles are CHAdeMO, Combo-Type 2 (CCS) and Type 2. GreenWay fast chargers are equipped with all three types of plugs. Our AC chargers and those of our partners are mostly Type 2.  

CHAdeMO – direct current charging, up to 62,5 kW. The battery can be charged from empty to 80 % in 30 minutes.  

Type 2 (“Mennekes”) – fast charging plug, charging with alternating current, with charging capacity from 3,7 to 43,5 kW. As of 2017, Type 2 is a standard plug for all manufacturers in EU.

Combo-Type 2 (CCS) – Enables both AC and DC charging. Two plugs with direct current are added to Mennekes with alternating current.
ypes of connectors used by electric vehicles are CHAdeMO, Combo-Type 2 (CCS) and Type 2. GreenWay fast chargers are equipped with all three types of plugs. Our AC chargers and those of our partners are mostly Type 2.

How do I know which connector type to use?

Mainly, it depends on the type of vehicle you have and the amount of time you can spend charging. Different vehicles have different connection types (for example, VW eUp can be charged with CCS combo and Type 2 while the Nissan LEAF uses ChAdeMo). Some connector types are faster, but tend to be more expensive to use.

What type of after sales maintenance do EVs require?

EVs have many fewer mechanical parts than combustion engine vehicles and so are far more efficient and require much less maintenance than combustion engine vehicles. Of course some maintenance is required for parts like windshield wipers, winter wheels, and the pollen filter. However, most of the  big maintenance costs associated with an ICE vehicle are not required for an EV, such as: oil exchange, brake pads, and emission control devices. Some parts like catalyzer or particulate filter you will never need to exchange again. In addition, the insurance is lower for EVs.

Using GreenWay chargers

View Topic

What is the GreenWay network?

The GreenWay Network is a series of publicly accessible electric vehicle charging stations throughout Poland and Slovakia. You can join and use the network and receive its many benefits either as an EV driver or by having a charging station on your premises.  

How can I start using GreenWay charging stations?

To use the charging service of the GreenWay network, you must register. We will then send you an RFID card for recharging. Once your registration is approved, even while you wait for your RFID card, you can

How do I start and stop charging?

You can start charging with your RFID CARD, via the DRIVER ZONE, or, if necessary, by calling the helpline.

– Use your RFID card to start charging and follow the instructions on the charger (only available for clients with full registration).

– Connect the cable to the car, log in to the Driver Zone, search for the correct location and after selecting the correct cable, start charging by selecting the “Start charging” button (option available for clients with full and one-time registration).

 

To stop a session, use the same method you started it with (ie, if you started the session with RFID card, you must end it with your RFID card)

 

On the Driver Zone, in the window about the charging status, select the “Finish charging” button. Then disconnect the cable from the car (option available for clients with full and one-time registration).

– Hold the RFID card over the charger reader & follow the instructions on the screen. (They should prompt you to press the “Finish charging” button. After this you can disconnect the cable from the car (the option is only available for clients with full registration).

Where and how can I find information about GreenWay chargers?

Current information on our chargers and their availability can be found on our website and on the Driver Zone. Please note that the information on the Driver Zone is the most up to date.

What time of day are GreenWay chargers available?

The vast majority of chargers are available 24 hours a day, 7 days a week. Precise availability of each charger can be found on the map on the website and in the Driver Zone. When a station is not available it will be marked in yellow in the Driver Zone.

Do I pay to park while charging?

Almost – but not all – of our chargers are located in free, public parking lots. You can find the specific information for each location on the Driver Zone.

 

How can I stop charging in an emergency?

In emergency situations, you can stop charging immediately by pushing the red emergency button located under the display screen of each charger. However, remember – use it only in health or life threatening situations! It is not to be used to stop the charging process. Whenever you use Emergency button please notify our Hotline immediately

Registration in the GreenWay network

View Topic

How do I become a member of GreenWay?

To register in our network,fill in the registration form in the Client Zone. During registration you will be asked for your invoicing details and vehicle data.

Can a company register and join GreenWay?

Yes. On the registration form select the option “Legal entity or self-employed person”.

How can I change or correct my registration details?

You can edit or update your information in the Client Zone at any time.

My car model is not among the options in the registration form, how can I register?

This is not a problem. If your model is not on the list in the forms, please select the “ My electric vehicle is not in the list” option and fill in the field according to your car.

Must I provide my car registration number to register?

No. You do not have to enter any information about your vehicle but having the vehicle details can help us provide you with better service and address any troubles you may experience. This data can be updated or changed at the Client Zone at any time.

I don’t live in Slovakia. Can I still register?

Yes. The GreenWay network can be used by anyone who completes the registration process. There are no restrictions as to the address of residence or citizenship. We also send charging cards internationally.

How can I delete my account?

If you want to delete your account, please contact us at: [email protected]

Using the GreenWay RFID card

View Topic

What is the RFID card/key ring?

The RFID card (radio frequency identification card) is your individual card used to identify yourself at GreenWay & partner charging stations and to start and stop charging sessions. It is not a payment (credit/debit) card. Each RFID card has a unique number on it so that if you have multiple of them you can distinguish between them. Also, if a card is lost and sent back to us, we will know whose it is.

What should I do if the charger does not identify my card?

You can also use the Driver Zone to start charging. Should you need us, you can always contact our 24/7 technical support by calling +421 233 056 236

How much does the RFID card cost?

When you register with the GreenWay network, the issuance and dispatch of your first RFID card is free of charge to you. We charge 5,-€ to issue another or duplicate card in the event of loss or destruction.

Can I start charging without a card?

Yes. Charging can also be started using the Driver Zone. To do this log in to the Driver Zone, search for the correct location and after selecting the correct cable, plug it into the vehicle’s connector and start charging by selecting the “Start charging” button.

Can I lend my card to somebody else to use?

It is your card and you are responsible for it. The bill for all chargings sessions under your card will be contained within your invoice.

If I own more than one electric vehicle, do I need a separate charging card for each of them?

Not necessarily. The card is bound to a person, not to a vehicle. You can use one card to charge multiple vehicles. If you wish to get a separate card for each vehicle, please follow the instructions here (link).

What can I do if I lost / destroyed my GreenWay card?

Remember to take care of your card, as it costs 5-€ to issue a duplicate. However, if you have lost your card, please contact the Customer Service Office (tel. +421 2 330 56 236) or email us at [email protected]

How do I get additional RFID cards?

If your card is lost or stolen, please report it to us so we can deactivate it. We can mail you a replacement card for 5 €.

If you would like a new card for a new user billed to your existing invoice, such as an employee of a company account, you can register another driver under your account, and that user will receive a card.

If you would like a new card for a new user on a different invoice, you must create a new user account in the Client Zone.

What should I do if I have not received the card for too long after registration?

Please contact our Customer Service Office (tel. +421 2 330 56 236) or email us ([email protected]). We can send the card again in this situation.

How are RFID cards sent and when will I get it?

We send RFID cards via priority mail within 3 business days of registering. Delivery of the parcel may take a few days, or longer if you live abroad.

If you do not receive the card in a reasonable amount of time please contact our Customer Service Office (tel. +421 2 330 56 236) or email us ([email protected]) and we will resolve the situation together. 

Using the Driver and Client Zone

View Topic

What is the difference between the Driver Zone and the Client zone?

The Driver Zone enables you to begin and end your charging sessions, check the charging process and see the real time availability of the chargers.

In the Client Zone you can manage your account, check the history of your chargings, manage and edit your personal and billing information and add accounts.

How can I log in to the Driver Zone and Client Zone?

You can access them from these hyperlinks, from the website (menu at top of page) or by navigating directly to them. As a login, use the e-mail address and password that you set yourself during registration. The access data is the same for both the Driver Zone and the Client Zone.

What can I do using the Client Zone?

On the Client Zone you can:

  • Get important updates from GreenWay about charging stations & network status  
  • Review and update your data and the data of your car
  • Review all invoiced charging sessions & billing history

What can I do using the Driver Zone?

On the Driver Zone you can:

  • Find charging stations on the map (and navigate to them from your location)
  • Check available chargers and cables
  • Start and stop charging of the car
  • Check the car’s charge status

What should I do if I do not remember the password for the Driver Zone and the Client Zone?

After entering the Driver Zone or the Client Zone, select the “I forgot my password” option. After entering your e-mail address, you will receive a message within a few minutes that will allow you to create a new password. If you do not remember your login e-mail, you can contact us on tel. +421 2 330 56 236 or email us at [email protected] and we can help you get a new one

What do the colors on the map in the Driver Zone mean?

  • Green means free, available cable or charger.
  • Blue means that the cable or the entire station is busy.
  • Damaged stations are marked in red.
  • Gray stations means that we have no communication with that station and so are uncertain of the status.
  • Yellow means that the location where the charger is located is closed.

Prices and billing for services

View Topic

What is the price of charging at GreenWay stations?

Our clients can choose between our programs. There are also different prices when charging on AC or DC connectors. In  Program ONE you pay according to the amount of time you spend charging. In Program ENERGIA you pay according to the amount of energy you consume. Both of these programs offer Roaming services and those prices are listed here too.

Program ONE

In program ONE the price depends mostly on the charging time. By DC recharging you pay an access fee of 5,-€ for each 45 minute period + recharging rate 0,13€ for minute. With AC recharging you pay an access fee of 1,-€ for each 90 minute period of recharging and a recharging rate of 0,04€ if ≤ 11 kW or 0,08€ if > 11 kW.

Program ENERGIA

In program ENERGIA the price depends mostly on amount of energy consumed. With DC recharging you pay 0,45€ for 1kWh. If the recharging session lasts longer than 45 minutes there is a fee of 0,10€ for every outstanding minute. With AC recharging you pay 0,30€ for 1 kWh. If the recharging session lasts longer than 180 minutes there is a fee 0,10€ for every outstanding minute.

How do I pay for the charging sessions?

At the end of month, you will receive an invoice in your e-mail.

Where can I check my charging history?

You can check your charging history in your Client Zone, in the part “Past sessions”. Here you see the list of your past charging sessions with information such as: time of charging, consumed energy and charging location.

How can I change my current program?

Your current program can be changed after you log in to the Client Zone, in “My account”. The new program will be valid from the next day.

Roaming services

View Topic

What is roaming and how does it work?

Roaming allows you to use the chargers of partner networks abroad with your GreenWay RFID card and without having to register in networks operating in those countries. If you are a registered GW customer, thanks to our roaming partnerships and with our RFID charging card, you can travel widely throughout Europe. See where you can roam. NOTE: You must have your GW RFID card with you to roam – you cannot charge on a partner station via the Driver Zone.

Where can I find available chargers of roaming partners?

You can find a map of roaming partners and their chargers on our website here. For more detailed and real time information on those chargers consult the webpages or mobile apps of the network operator themselves.  You can find the list of our partners here.

What are the roaming prices and how are they billed?

Roaming prices for all customers are as follows:

50 kW DC charging – 0.65 € / minute

22 kW DC charging – 0.25 € / minute

43 kW AC charging – 0.65 € / minute

11-22 kW AC charging – 0.25 € / minute

<11 kW AC charging – 0.08 € / minute

Costs of  for using our partners’ roaming services will be included in your monthly invoice.

Can I use roaming services without my charging card?

No. Roaming services can be used only with your GreenWay charging card.

Technical questions

View Topic

What charging standards can be found at GreenWay stations?

All our fast chargers are equipped with two DC charging connectors: CHAdeMO, CCS (Combo) and one for alternating current (AC) Type 2. GreenWay’s AC chargers and most of our partner stations usually allow you to recharge with alternating current (AC) through Type 2. To use these, you usually need to have your own cable. Our partner stations are marked in Driver Zone with the icon „P“, where you can see details about each station. Please consult the driver zone for the most complete and accurate information about each individual charging station.

What is the charging power at GreenWay stations?

On most of our stations, the maximum charging power is CHAdeMO and CCS (Combo) up to 50 kW DC charging and up to 42 kW AC charging. GreenWay partner stations usually allow AC charging up to 22 kW.

How long does it take to charge the car on GreenWay chargers?

Typically, recharging up to 80% of the battery capacity of a car such as the Nissan Leaf DC with a power of up to 50 kW takes up to 30 minutes. However, in reality the charging time depends on many factors and it is difficult to clearly determine the time needed to complete it. These factors include, first of all, the selected type of charging (DC or alternating AC), battery capacity, state of charge, ambient temperature and whether another car is charging at the same time.

What determines the maximum charging power at GreenWay stations?

The maximum charging power depends on many factors. These include: power capacity of the electrical lines in that location, the car’s own technical capabilities, battery charge (the higher it is, the lower the charging power), the ambient temperature (in case of negative temperatures the charging power is lower) and number of vehicles being charged simultaneously at that location.

Can I control the state of charge of my car?

Yes. Information about the charging time and the energy transferred is displayed on the monitor of the charging station so when you would like to stop the charging session you can.  When you charge via the Driver Zone you can do the same thing.

Can I charge my car during rain / snow and during a storm?

Yes, charging is possible even in wet, unfavorable weather conditions. Our chargers are equipped with safety features to protect you in foul weather.  

Will the charger disconnect itself when the car is charged?

No, the charger will not disconnect by itself. You have to finish the charging session, unlock the vehicle, and manually remove the connector from your vehicle. Please be aware that some charger and some programs continue to bill you until you remove the connector from your vehicle.

What should I do if my plug does not match any cable in a GreenWay chargers? Is it possible to buy an adapter?

Yes, you can buy an adapter, but we do not sell them. We strongly encourage you to purchase an official adapter from your OEM or dealer. If you have any questions about compatability call us directly at +421 233 056 236

Why does the charging power drop while charging my car?

The charging power decreases as the battery charge increases (ie, as your battery gets fuller, the charging speed slows down, so filling the last 20% takes a lot longer than the first 20%) . When charging more than 80% of the battery capacity, the pace and charging power slows down. The battery management system slows down the charge towards the end to not overload or overheat the battery.

Does the ambient temperature affect the charging speed and power?

Yes, lower temperatures reduce the charging speed & power.

Customer Service

View Topic

What hours does the Customer Service Office work and how can I contact him?

The technical hotline is open 24 hours a day, 7 days a week. This is designed primarily for drivers who need assistance or have a problem trying to charge.

The Customer Service Office is available on business days from Monday to Friday from 9:00 – 17:00. You can call (+421 2 330 56 236). You can also write us an email at [email protected] or fill out the contact form on the website.

The charger is not responding - What should I do?

If your problem is urgent, call us immediately at (+421 233 056 236).

All damages, breakdowns or problems occurring can be reported by phone by e-mail ([email protected]) or by filling out the contact form on the website.

What should I do if the parking space next to the charger is occupied by a non-electric vehicle?

Parking spaces for electric vehicles are reserved for electric vehicles. In public parking areas there can be enforced by the police, and you can call them if a non-EV is in the space. In some cases the parking is managed by a private property owner and you can contact them

Buying a charger

View Topic

I would like to have a charger on my property/for my business, what should I do?

We would be happy to work with you and provide you one, but we need to know more about your needs and power capacity. Please contact us via our contact form at //greenway.sk/kontakty, by emailing us at [email protected], or call us at: +421 2 330 56 236

What type of chargers does GreenWay sell?

We offer a range of AC and DC chargers for a variety of needs and use cases such as restaurants, hotels, and cafes, construction and real estate, parking lots, shopping malls and highways motorways, and rest stops. You can find our charger offers, with their descriptions, on our webpage here. We also offer accessories like cables, and can operate the charger for you.

Can GreenWay also operate my charger for me?

Yes. GreenWay offers a full suite of services to help you maximize the value of your new investment and even generate revenue from it if you want. We operate a robust set of backend programs and applications to control and monitor energy and billing. We are able to provide these services and our expertise to our clients and partners. We can help you with everything from choosing the charger, delivering and installing it connecting it to the GreenWay network so that it will be visible to the EV driving public, operation, billing services, monitoring and maintenance of the charger.